Warranty Policies

Warranty Policy

All products sold are genuine and carry a 2 Year brand warranty from the date of original purchase, covering defects in materials and workmanship, subject to the terms and exclusions outlined below.

1. Warranty Exclusions

The warranty does not cover the following:

Misuse or Negligence: Damage caused by improper handling, misuse, abuse, incorrect installation, disassembly, or unauthorized modification.

Unauthorized Repairs: Repairs or alterations carried out by persons or service centres not approved by the manufacturer.

Normal Wear and Tear: Everyday deterioration, including scratches, dents, fading, and other cosmetic changes.

Accidental or External Damage: Damage resulting from accidents, collisions, falls, impacts, improper packaging, tampering, or severe environmental conditions.

Improper or Incompatible Use: Damage caused by using the product outside its intended purpose or specified operating conditions.

Non-compliance with Instructions: Issues arising from failure to follow the product manual, operating guidelines, or recommended maintenance practices.

Battery-related Issues: Natural degradation of rechargeable lithium-ion batteries over time, or battery failures resulting from incorrect charging practices, may be excluded.

Unapproved Accessories or Components: Damage resulting from third-party accessories, incompatible parts, improper fittings, or unauthorized modifications.

Water Damage: Damage caused by water exposure is not covered, as water-resistant or water-repellent products are not necessarily waterproof.

Use Under Unspecified Conditions: Damage resulting from operating the product under conditions not recommended by the manufacturer.

Missing Proof of Purchase: Warranty claims may be declined if valid proof of the original purchase cannot be provided.

2. Warranty Terms and Conditions

Eligibility: Warranty coverage is available only to the original purchaser of the product.

Authorized Service: All warranty-related servicing must be carried out by the brand or its authorized service provider or reseller, as applicable.

Transportation and Handling: Insurance, handling, and transportation costs incurred while sending the product to the brand's distributor shall be borne by the customer.

Warranty Registration: Certain products may require registration to qualify for an extended warranty. Failure to complete the required registration may result in the extended coverage becoming invalid.

Repair or Replacement: The brand will determine whether the product is to be repaired or replaced, based on its assessment and the applicable warranty terms.

Note: Warranty claims are subject to verification by the respective brand and compliance with its warranty requirements.

Warranty Policy

All products sold are genuine and carry a 6-month brand warranty from the date of original purchase, covering defects in materials and workmanship, subject to the terms and exclusions outlined below.

1. Warranty Exclusions

The warranty does not cover the following:

Misuse or Negligence: Damage caused by improper handling, misuse, abuse, incorrect installation, disassembly, or unauthorized modification.

Unauthorized Repairs: Repairs or alterations carried out by persons or service centres not approved by the manufacturer.

Normal Wear and Tear: Everyday deterioration, including scratches, dents, fading, and other cosmetic changes.

Accidental or External Damage: Damage resulting from accidents, collisions, falls, impacts, improper packaging, tampering, or severe environmental conditions.

Improper or Incompatible Use: Damage caused by using the product outside its intended purpose or specified operating conditions.

Non-compliance with Instructions: Issues arising from failure to follow the product manual, operating guidelines, or recommended maintenance practices.

Battery-related Issues: Natural degradation of rechargeable lithium-ion batteries over time, or battery failures resulting from incorrect charging practices, may be excluded.

Unapproved Accessories or Components: Damage resulting from third-party accessories, incompatible parts, improper fittings, or unauthorized modifications.

Water Damage: Damage caused by water exposure is not covered, as water-resistant or water-repellent products are not necessarily waterproof.

Use Under Unspecified Conditions: Damage resulting from operating the product under conditions not recommended by the manufacturer.

Missing Proof of Purchase: Warranty claims may be declined if valid proof of the original purchase cannot be provided.

2. Warranty Terms and Conditions

Eligibility: Warranty coverage is available only to the original purchaser of the product.

Authorized Service: All warranty-related servicing must be carried out by the brand or its authorized service provider or reseller, as applicable.

Transportation and Handling: Insurance, handling, and transportation costs incurred while sending the product to the brand's distributor shall be borne by the customer.

Warranty Registration: Certain products may require registration to qualify for an extended warranty. Failure to complete the required registration may result in the extended coverage becoming invalid.

Repair or Replacement: The brand will determine whether the product is to be repaired or replaced, based on its assessment and the applicable warranty terms.

Note: Warranty claims are subject to verification by the respective brand and compliance with its warranty requirements.

Warranty Policy

All products sold are genuine and carry a 1 Year warranty from the date of original purchase, covering defects in materials and workmanship, subject to the terms and exclusions outlined below.

1. Warranty Exclusions

The warranty does not cover the following:

Misuse or Negligence: Damage caused by improper handling, misuse, abuse, incorrect installation, disassembly, or unauthorized modification.

Unauthorized Repairs: Repairs or alterations carried out by persons or service centres not approved by the manufacturer.

Normal Wear and Tear: Everyday deterioration, including scratches, dents, fading, and other cosmetic changes.

Accidental or External Damage: Damage resulting from accidents, collisions, falls, impacts, improper packaging, tampering, or severe environmental conditions.

Improper or Incompatible Use: Damage caused by using the product outside its intended purpose or specified operating conditions.

Non-compliance with Instructions: Issues arising from failure to follow the product manual, operating guidelines, or recommended maintenance practices.

Battery-related Issues: Natural degradation of rechargeable lithium-ion batteries over time, or battery failures resulting from incorrect charging practices, may be excluded.

Unapproved Accessories or Components: Damage resulting from third-party accessories, incompatible parts, improper fittings, or unauthorized modifications.

Water Damage: Damage caused by water exposure is not covered, as water-resistant or water-repellent products are not necessarily waterproof.

Use Under Unspecified Conditions: Damage resulting from operating the product under conditions not recommended by the manufacturer.

Missing Proof of Purchase: Warranty claims may be declined if valid proof of the original purchase cannot be provided.

2. Warranty Terms and Conditions

Eligibility: Warranty coverage is available only to the original purchaser of the product.

Authorized Service: All warranty-related servicing must be carried out by the brand or its authorized service provider or reseller, as applicable.

Transportation and Handling: Insurance, handling, and transportation costs incurred while sending the product to the brand's distributor shall be borne by the customer.

Warranty Registration: Certain products may require registration to qualify for an extended warranty. Failure to complete the required registration may result in the extended coverage becoming invalid.

Repair or Replacement: The brand will determine whether the product is to be repaired or replaced, based on its assessment and the applicable warranty terms.

Note: Warranty claims are subject to verification by the respective brand and compliance with its warranty requirements.

Locks:

ABUS warrants its locks sold within the US to be free from defects in workmanship and materials for a period of one (1) year from the date of purchase. This warranty is extended only to the original consumer purchaser with proof of purchase. During the warranty period, ABUS USA will, at our sole discretion, repair, replace or refund the purchase price of any product found to be defective and covered by this warranty when it is returned by the original owner with proof of purchase. It is the original owner’s responsibility to ship the defective product to ABUS USA.  ABUS USA will inspect the product upon receipt then send the repaired/replacement item at no charge to the customer.

This warranty covers manufacturer’s defects, not damage caused by normal wear and tear, accidents, misuse or abuse, modification, improper repair, theft or attempted theft, neglect, lost/forgotten personalized codes/keys, extreme temperatures, or failure to follow instructions for proper use.  Broken or bent keys are not covered by this warranty policy.  Replacement keys can be ordered at keys.abus.com.

If you believe that you have a warranty claim on an ABUS lock, contact our Customer Service Department at 800-352-2287.



Bicycle Helmets

ABUS warrants its bicycle helmets sold within the US to be free from defects in workmanship and materials for a period of one (1) year from the date of purchase. This warranty is extended only to the original consumer purchaser with proof of purchase of a CPSC certified ABUS bicycle helmet. During the warranty period, ABUS USA will, at our sole discretion, repair, replace or refund the purchase price of any helmet found to be defective and covered by this warranty when it is returned by the original owner with valid proof of purchase. It is the original owner’s responsibility to ship the defective helmet to ABUS USA for consideration.  ABUS USA will inspect the helmet upon receipt then send the repaired/replacement item at no charge to the customer.

The ABUS helmet warranty covers manufacturer’s defects, not damage caused by normal wear and tear, accidents, crashes, misuse or abuse, modification, neglect, or failure to follow instructions for proper use.  If you have undergone a bicycle related accident/crash on your ABUS bicycle helmet within two (2) years of purchasing your helmet, inquire about our ABUS USA Crash Replacement Policy.

If you believe that you have a valid warranty claim, contact our Customer Service Department at 800-352-2287. 

Special note for bicycle helmet warranty: It is illegal to import/sell non-CPSC certified helmets in the United States.  ABUS USA will not accept/process warranty claims on non-CPSC certified helmets.  If you have purchased a non-CPSC certified ABUS helmet, please contact the seller from whom you purchased the product to inquire about the warranty policy/procedures on non-CPSC certified helmets.

B&W International — 30-year guarantee

GUARANTEE TERMS AND CONDITIONS
Manufacturer's guarantee on products from B&W International GmbH
30-YEAR GUARANTEE
BW.CASES
1. General Provisions, Geographical Scope

1.1
B&W International GmbH, Junkendiek 5, 49479 Ibbenbüren, Germany (hereinafter: B&W International) grants end customers based in a
member state of the European Union, Norway, Switzerland, Iceland, Liechtenstein, or the United Kingdom a voluntary manufacturer’s
guarantee on selected products (hereinafter: Guarantee Products) from B&W International in accordance with the following terms and
conditions.

1.2
End customers are exclusively consumers, business customers, and legal entities under public law who have purchased the Guarantee
Product directly from B&W International or directly from a dealer solely for their own use and not for the purpose of resale or other
commercialization.

2. Scope and Duration of the Guarantee

2.1
B&W International guarantees to the end customer that the plastic and metal parts of the Guarantee Products purchased by the end
customer are free from defects in workmanship and materials during the guarantee period specified in Section 2.2. The guarantee does
not cover foam inserts, fabric inserts, or other inserts in the Guarantee Products.

The guarantee applies exclusively to the Guarantee Products listed in the table below; the Guarantee Products are sold under the
following names:
bw.case
med.case
drone.case
action.case
gimbal.case
media.case
satcom.case
outdoor.case

2.2
The guarantee is valid for a period of 30 years (guarantee period). It begins on the date of the invoice for the Guarantee Product, which
the end customer received upon purchasing the Guarantee Product from B&W International or a dealer.

3. Form and Deadline for Filing a Claim

3.1
Claims under this guarantee may only be asserted by submitting a notice in text form (including by email) to B&W International. The
notice must be received by B&W International within the guarantee period specified in Section 2.2.

3.2
The notice must include:
the end customer’s name, address, and email address;
a copy of the end customer’s invoice;
a detailed description of the defect; supported by appropriate photographs where possible.

Following a corresponding request by B&W International, the end customer must send the Guarantee Product to B&W International
within 4 weeks (the product must be received by B&W International within this period). B&W International will cover the shipping costs
if and to the extent that the end customer has a valid guarantee claim.

3.3
The claim must be submitted to B&W International via email at aftersales@b-w-international.com. The product covered by the
guarantee must be sent to B&W International GmbH, Junkendiek 5, Guarantee Claims, 49479 Ibbenbüren, Germany.

4. Guarantee Exclusions:

4.1
This guarantee does not give rise to any claim in the following cases:
failure to report, or incomplete or untimely reporting, in accordance with Sections 3.1 and 3.2;
failure to send, or untimely sending, of the product covered by the guarantee in accordance with Section 3.2.

GUARANTEE TERMS AND CONDITIONS
Manufacturer's guarantee on products from B&W International GmbH
30-YEAR GUARANTEE
BW.CASES

4.2
This guarantee does not cover damage to the Guarantee Product caused by
normal wear and tear;
failure to observe any safety precautions;
abusive or improper handling, or intentional damage;
excessive force (e.g., blows, impacts, and drops) exceeding the test criteria of the MIL-STD-810 and ATA-300 standards;
lack of water resistance due to exposure exceeding the IP 67 standard;
drops and resulting damage, such as compromised water resistance;
technical modifications to the covered product (e.g., attachments, drilling, bonding, etc.);
attempts at self-repair or repairs performed by unauthorized repair shops or unauthorized personnel.

5. Services Provided Under Guarantee

If the conditions for a guarantee claim under Sections 1 to 4 are met, B&W International will, at its sole discretion, provide one of the
following services:

free repair of the Guarantee Product or
free replacement of the Guarantee Product with an equivalent item (including, where applicable, a successor model, provided the
original guarantee product is no longer available).
In both cases, the following applies: The repaired or replaced Guarantee Product will be returned to the end customer with
shipping costs paid by B&W International.

Any other claims by the end customer against B&W International arising from this guarantee, in particular claims for damages, are
excluded.

6. Unjustified Guarantee Claim

If a guarantee claim is filed and B&W International’s inspection of the product reveals that no defect within the meaning of Section 2.1
existed or that the guarantee claim is excluded under the terms of the guarantee, B&W International is entitled to bill the end customer
for any costs incurred in shipping the product under guarantee. This does not apply if the end customer can prove that, under the
circumstances, he or she could not have known that the guarantee claim was invalid.

7. Additional Rights

If the end customer is a consumer, the following applies: In addition to the rights under this voluntary manufacturer’s guarantee, the
end customer is entitled to statutory rights against the respective seller in the event of defects. Exercising these rights is free of
charge, and these rights are not limited by the guarantee.
If the end customer is a business customer, the following applies: The end customer’s contractual or statutory rights against the
respective seller are not affected by this guarantee.

8. Governing Law

This guarantee is governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for
the International Sale of Goods. If the end customer is a consumer residing in a country other than the Federal Republic of Germany
(see Section 1.1), mandatory consumer protection provisions in the consumer’s country remain unaffected.

9. Jurisdiction

If the end customer is a merchant as defined by the German Commercial Code (HGB) or a legal entity under public law, the exclusive—
including international—place of jurisdiction for all disputes arising from this guarantee is the registered office of B&W International in
49479 Ibbenbüren, Germany. The same applies if the end customer is a business customer as defined in § 14 of the German Civil Code
(BGB). However, B&W International is entitled in all cases to bring an action at the end customer’s general place of jurisdiction.
Overriding statutory rules on jurisdiction, in particular rules on exclusive jurisdiction, remain unaffected.

Effective as of: 6/2026

Warranty

At Birzman, we invest significant time, energy and resources into product development. Our designers, engineers and QC staff are constantly monitoring the development and production process. 

We have every confidence in our products and believe that you will too. The fact remains however, that there will be times when the products need replacing. 

If your Birzman product does not function according to its intended purpose, due to manufacturer defect*, either a spare replacement part will be issued (conditions apply), or the product will be replaced at Birzman’s discretion if unrepairable with a spare part. 

2 Year Warranty

Pumps, CO2 Inflators, Carriers and Bottle Cages are warranted against manufacturer defects* for a period of 2 years from date of purchase. 

Lifetime Warranty

All Tools carry a limited lifetime warranty against manufacturer defects* for the life of the product.


Please note that this Warranty Policy DOES NOT cover:

- Normal wear and tear.

- Incorrect installation, usage, modification or alteration. 

- Damage or failure caused by neglect, misuse, abuse or accident. 

- Consumable goods such as CO2 cartridges and those of high polymer material. 

Should you wish to pursue a claim, please provide an original sales receipt as proof of purchase and contact a Birzman Distributor in your region. 
Cases without a proof of purchase would not be covered under the following warranty policy and would not be processed. 

 
*in material and/or workmanship, subject to Birzman QC inspections and interpretations. 

Replacements will ‎not extend the original warranty period, nor will they constitute the beginning of a new warranty period.

Warranty Coverage:

Bonzai Bikes warranty only covers bike frame and non-suspension fork.

Paint and sticker are not covered in this warranty.

Warranty does not cover wear items such as bearings, bushings, tires, tubes, rims, brake pads, brake and shifter cables-casings-hose, chains, gears, handle grips, bar tapes, and saddles which are subject to varying wear life depending on use, load, weather, road conditions etc.

(*) Premature wear or defect will be taken into account in any claim involving a wear item.

Refund Policy:

No Refund is applicable on any of the purchases, replacement only on manufacturing defects

Warranty Coverage Period:

For bike frame and non-suspension fork:

Warranty is valid only for:

Bike / frame that is bought from Bonzai Bikes authorized dealers/shops (proven by official invoice/receipt/warranty card).

Bike / frame that is bought from Bonzai Bikes authorized online stores www.bonzaibikes.com (proven by official invoice/receipt/warranty card).

The original owner and is not transferable.

Registered purchase at www.bonzaibikes.com or through Bonzai Bikes authorized dealers/shops.

The bike that has been modified either non-technically (i.e. repainted) or technically or both where the modification may impair the original specification and purpose (specification can be seen at www.bonzaibikes.com)

For more information, please contact Bonzai Bikes authorized dealers/shops or email us at info@bonzaibikes.com

The bike has been ridden with abnormal condition, in a competition and/or commercial activities and/or other purposes where the original purpose of the bike is not met.

There is a damage due to incompetence of not following owner’s manual.

There is a usage of components that do not met technical and safety standards for bike riding (see usage guidelines for each components).

The damage is caused by accident, force majeur, and natural disaster (i.e. flood, fire, earthquake).

The bike is an ex-prototype or ex-demo bike.

Submitting Warranty Claim Guidelines:

Contact dealer/shop where the bike was originally purchased and describe the issue(s).

Bring the bike to the dealer/shop and present your ID card.

Warranty claims will be forwarded to Bonzai Bikes Warranty Team with following evidence:

a). Picture(s) of defective part(s).

b). Picture(s) of the complete bike.

The defective part(s) and bike may need to be sent to Bonzai Bikes factory when necessary at owner’s cost.

The final decision of every warranty claim is taken under Bonzai Bikes discretion.

Warranty for Other Brands:

Claim for all non-Bonzai Bikes brand parts, front suspension forks, and rear suspensions will be handled by each brand warranty policies.

This part of the warranty statement covers all genuine parts including linkage frame, but does not cover non-Bonzai Bikes brand parts, suspension fork, and rear suspension. All non-Bonzai Bikes brand parts, suspension fork, and rear suspension will be handled by following each brand warranty policies.

For further assistance, please contact us at info@bonzaibikes.com

Limitation of Warranty:

Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Bonzai Bikes. This warranty extends from the date of purchase, applies only to the original owner, and is not transferable. In no event shall Bonzai Bikes be responsible for any direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory. When a warranty case is accepted and processed, the removal, assembly and tuning requirements of any components or frames is borne by the owner. For some country, Import Duty may be charged by Customs authority which become the responsibility of the owner. Any costs/inconvenience caused by the loss of use of the bicycle/components while the warranty process takes place is not covered by Bonzai Bikes.

Limited Warranty

March 26, 2026

This limited warranty is not meant to suggest or imply that the frame or components can never be broken or will last forever. This limited warranty covers manufacturing defects that occur within the normal lifespan and use of the product.

Cannondale bicycles must be registered on cannondale.com or in person by an Authorized Cannondale Retailer in order to activate the lifetime frame warranty described below.

Frames, Swing Arms, Chainstays, Seatstays (including FlexPivot™) on models introduced in 2026 and after: Lifetime of product.

Shock Links of Full Suspension Bicycles on models introduced in 2026 and after: Lifetime of product.

Cannondale Lefty and Headshok Suspension Forks and Unbranded Forks: The fork structure is covered for the lifetime of product. The internal components are covered as Cannondale Branded Components.

Paint and Decals: One year from original retail purchase.

Cannondale Branded Components: One year from original retail purchase.

Non-Cannondale Branded Components, including Non-Cannondale Branded Forks, Electronic Systems, Shocks, and Other Components, are covered by the stated warranty, if any, of their manufacturer, and are not covered under this limited warranty.

*For models introduced prior to 2026, please click here for warranty coverage.

Warranty Conditions

The limited warranty is expressly limited as provided for herein.

This limited warranty applies only to the original owner of the bicycle and is not transferable to subsequent owners.

For any warranty claim to be considered, the bicycle must be brought in to an Authorized Cannondale Retailer on the same continent on which the bicycle was purchased. The bicycle must be in an assembled, reasonably clean and sanitary condition and accompanied by the original, dated sales receipt for the bicycle (be sure to keep your receipt in a safe place!).

This limited warranty applies only to bicycles purchased from Authorized Cannondale Retailers.

This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper assembly, lack of proper maintenance according to the owner’s manual, alteration, modification, installation of incompatible parts, corrosion, an accident or other abnormal, excessive, or improper use.

This limited warranty is void if the bicycle is used in a rental or bike sharing program.

Damage resulting from normal wear and tear, including the results of fatigue, is not covered by this limited warranty. It is the owner's responsibility to regularly inspect and properly maintain his/her bicycle. Some items that typically exhibit damage from normal wear and tear include:

Bearings

Bearing races

Rear shock mounting hardware and main seals

Chainrings

Cassettes

Tires

Tubes

Saddles

Chain

Seals

Brake pads

Pawls

Free hubs

Wheel braking surface

Spokes

Handlebar and grips

Cables and housing

Bushings

Paint fading caused by the effects of ultraviolet light (UV) or outdoor exposure is not covered by this limited warranty.

All labor charges for warranty service, including the transfer of components and/or any installation of new components, are the responsibility of the bicycle owner.

Due to product evolution and obsolescence (such as products that have been discontinued or are no longer kept in stock), some frames or components may not be available for older or limited edition models. In these cases, Cannondale may elect to provide a replacement that it determines to be the most nearly comparable model, but sourcing and paying for components is the responsibility of the bicycle owner.

All determinations under this limited warranty will be made in the sole discretion of Cannondale, including but not limited to the decision to repair or replace a defective product, and what replacement product is the most nearly comparable product then available.

THE REMEDIES STATED ABOVE ARE THE EXCLUSIVE REMEDIES UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES, DAMAGES TO OTHER PROPERTY, OR ANY PUNITIVE DAMAGES.

THIS IS THE ONLY WARRANTY MADE BY CANNONDALE ON ITS FRAMES AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.

PLEASE REFER TO THE DOCUMENTS INCLUDED WITH YOUR BICYCLE FOR POSSIBLE FURTHER RESTRICTIONS.

THIS LIMITED WARRANTY GIVES THE CONSUMER SPECIFIC LEGAL RIGHTS. THE CONSUMER MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY. SOME STATES AND COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IF IT IS DETERMINED BY A COURT OF COMPETENT JURISDICTION THAT A CERTAIN PROVISION OF THIS LIMITED WARRANTY DOES NOT APPLY, SUCH DETERMINATION SHALL NOT AFFECT ANY OTHER PROVISION OF THIS LIMITED WARRANTY AND ALL OTHER PROVISIONS SHALL REMAIN IN EFFECT.

Prior version of limited warranty policy.

Warranty Support

LIMITED 2-YEAR WARRANTY

CATEYE products are warranted to be free from defects in materials and workmanship for two years from the date of the original purchase. If the product fails due to normal use, CATEYE America will repair or replace the defective product at no charge.
(Accessories and normal deterioration of the battery are excluded.)

Warranty service must be performed by CATEYE America or an authorized CATEYE retailer. This warranty applies only to products purchased in the U.S. from authorized retailers.

To submit a claim:
Contact CATEYE America at 1-800-522-8393 or email service@cateye.com to receive a warranty return order number and return shipping label.

The complete product—including all applicable sensors—must be returned for the claim to be valid. Clearly write the issued case number on the outside of the return packaging.

Proof of purchase is required.
A sales receipt or completed warranty certificate (included in your product manual) must accompany the product. If no receipt is available, and the product was purchased locally, please have the retailer where the product was purchased contact CATEYE America to submit the claim on your behalf.

Amazon purchases:
CATEYE products purchased on Amazon are covered under warranty only if the seller is located within the U.S. or if purchased from the official CATEYE Amazon Store. If you are uncertain about the seller’s location, click into the seller profile to verify

Warranty Policy

1. Warranty Coverage

Notes:

Integrated battery series: EVO / RN / ALLTY / RAY / SEEMEE / HORI / VTG and more

External battery packs: MONTEER / MJ / MOH and more

2. Warranty Eligibility & Purchase Channel Policy

If all of the following conditions are met, your Magicshine product may be covered by our official warranty policy:

The product was received through magicshine.com, Amazon, an authorized dealer, or through an official promotion.

The warranty period has not expired.

You are able to provide proof of purchase or confirmation of eligibility.

Support Channels by Purchase Source

3. How to File a Warranty Claim

Please email us with the following information:

Your order number

A clear description of the issue

Photo or video evidence of the defect.

4. Warranty Limitations (What's Not Covered)

Trek / Bontrager / Electra / Diamant Limited Warranty

We've Got You Covered
We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below.

First Things First
Contact an authorised retailer or distributor to initiate a warranty claim. Proof of purchase is required.

Lifetime
Frame sets (frame and rigid fork), main frame and full suspension swing arms for the lifetime of the original owner
Bontrager wheels with carbon rims

2 Years
Clothing
Parts and accessories
Rear suspension linkage components, including bearings, rocker link and accompanying hardware and components
Bontrager wheels with alloy rims
Paint and transfers

Subsequent Ownership
Subsequent owners (second or later) are entitled to a 3-year warranty from the date of purchase from the retailer on the Trek frame and Trek fork. This does not include items such as wheels, suspension forks, drive train components etc. Proof of original purchase is required.

This Warranty Does Not Cover
Normal wear and tear
Improper assembly
Corrosion
Improper maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labour charges for part replacement or changeover
Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty
Cosmetic scratches or non-structural blemishes on Bontrager carbon rims or wheels

This warranty applies to:
• All model year 2020 and newer bicycles
• Parts and accessories purchased after 1 August 2019.

Any products not specifically included above are omitted, but may be included in the 2012-2019 Trek Care Limited Warranty.

This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Trek and Electra are not responsible for incidental or consequential damages unless prohibited by local laws. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.


Trek Carbon Care
Sometimes accidents happen. We know how much you love your Trek bike, and understand the burden of having to replace a non-warranty damaged bike frame or part. That's why we provide the Trek Carbon Care Programme. This programme can be used to obtain a discount on a replacement frame or component in the case of non-warranty damage.

Trek Care/Bontrager Limited Warranty 2012-2019

Contact an authorized Trek retailer or distributor to initiate a warranty claim. Proof of purchase is required.

Lifetime
Frames for the lifetime of the original owner (see exceptions below)

5 years
Swing arms on all full suspension bicycles (except the Session, Scratch, and Slash swing arms)

3 years
Session, Scratch, Slash and Ticket aluminum frames and swing arms

2 years
Brakes, baskets, computers, fenders, handlebars, locks, pumps, rear racks, repair stands, rigid forks, saddles, seatposts, stems, tools, water bottle cages and wheels.
Session and Slash carbon frames and swing arms
All rear suspension linkage components, including bearings, rocker link, and hardware
electric bike motor, controller, and battery pack (2 years or 600 charges, whichever comes first)
All original Bontrager forks, parts, and components (except consumables such as tires and tubes)

1 year
Apparel, bags, bar tape, gloves, grips, helmets, lights (excluding bulbs and batteries), rims, shoes, tires and tubes.
Paint and decals

THIS WARRANTY DOES NOT COVER:
Normal wear and tear
Improper assembly
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labor charges for part replacement or changeover
Bikes used for commercial activities, including those in rental, demo, or security fleets

This warranty applies to 2012-2019 model bicycles and covers only Trek and Bontrager branded products. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted.

For a 2011 or older model bicycle, please consult your owner’s manual or contact us or an authorized dealer for the applicable warranty.

This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable. This warranty applies only to Trek bicycles purchased through an authorized dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorized dealer or distributor. Proof of purchase is required. A bicycle must be registered with Trek Bicycle Corporation before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.

For products purchased before 2012, please contact us directly for warranty coverage.

Carbon Care

We want you riding your bike as much and as safely as you can, so we make it easy to replace a damaged carbon frame or part through Trek Carbon Care. Carbon Care is a programme exclusive to Trek owners that offers riders significant discounts on replacements for damaged carbon fibre frames, forks and parts.

Carbon Care Wheel Loyalty Programme

The Carbon Care Wheel Loyalty Programme gives you the peace of mind that comes with knowing Trek and Bontrager have your back. We appreciate that carbon wheels are a serious investment, and this programme has been designed to help you feel fully confident in your purchase.

Lifetime
All Bontrager carbon wheels are protected with a lifetime warranty for the original owner against defects in materials and workmanship. This warranty applies to wheels purchased after 1 August 2019, and all model year 2020 and newer bicycles.

After two years
We provide continued coverage beyond the first two years from the original date of purchase, with steeply discounted rebuild or replacement of a structurally damaged Bontrager carbon wheel.

Carbon Care offers two options, and the approach is determined by the wheel and the severity of the structural damage.

• The repair of a structurally damaged wheel (including spokes, decals, nipples and washers where needed) and factory rebuild on the original hubs

• A complete wheel replacement

* Repair and replacement through the Carbon Care Wheel Programme must be administered by an authorised Trek retailer. Prices are subject to change without notice. Repair price and free replacement does not include delivery to and from the Bontrager Wheel Service Centre. Contact your Trek retailer for details including a list of wheels covered by the programme, current availability, pricing and delivery quotes.

If you structurally damage a Bontrager carbon wheel while riding within the first two years of ownership, we will replace or repair it for free*. It’s that simple. This coverage applies to Bontrager carbon wheels that come as standard on bikes as well as aftermarket wheel purchases.

Crash Replacement

Every Trek and Bontrager helmet comes with Crash Replacement. If your helmet is impacted within the first year of ownership, Trek will replace it at no charge. Send the helmet, postage pre-paid, with a copy of your receipt and a description of the accident. We will send you a new helmet upon receipt of your crashed helmet.

30-Day Unconditional Guarantee

If for any reason you're not satisfied with a Bontrager or Trek aftermarket purchase, return the item, along with the original sales receipt, to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride. This guarantee includes Bontrager and Trek aftermarket components, clothing and accessories. Bontrager OE (original equipment) componentry sold as part of a bicycle is excluded. Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense.