Yellow Jersey is committed to delivering cycling products safely and efficiently. This policy outlines shipping coverage, charges, processing, delivery timelines and related terms for purchases made through www.yellowjersey.co.in.
This policy may be updated from time to time, subject to applicable law.
1. Shipping Coverage
- We ship across India to locations serviceable by our courier partners.
- Orders to unserviceable PIN codes may be declined or cancelled. Payments received will be handled under the applicable refund terms.
- Customers must provide accurate delivery details, including name, address, PIN code and contact number. Delays or failed deliveries caused by incorrect or incomplete details may be the customer's responsibility, subject to applicable law.
2. Order Processing & Dispatch
- Orders are generally processed and dispatched within 2–3 business days after order placement, subject to product availability and payment confirmation.
- Processing may be delayed by supplier coordination, stock availability, Sundays, public holidays, operational disruptions or unforeseen events.
- Dispatch time is separate from the delivery timeframe.
3. Shipping Charges & Payment
- Shipping charges depend on the order, destination, shipping method and applicable logistics costs.
- Charges will be displayed at checkout or communicated before shipment where not displayed online.
- Additional charges for express shipping will be communicated before confirmation.
- Cash on Delivery (COD) is not available. Orders must be prepaid through the payment methods offered on our website or otherwise expressly approved by Yellow Jersey.
4. Shipping Methods & Delivery Timelines
| Shipping Method | Estimated Delivery | Details |
|---|---|---|
| Standard Shipping | 5–7 business days | Delivered through our courier partner, Delhivery Ltd., generally via road transport. |
| Express Shipping | 3–4 business days | Optional paid service available for eligible products and serviceable PIN codes, subject to courier availability and dispatch feasibility. Transport may be by road, air or both. |
Express Shipping conditions:
- Contact Yellow Jersey before placing or finalising your order, or before dispatch where feasible, to confirm availability and charges.
- Delivery timelines are estimates, not guarantees.
- Express shipping charges are ordinarily non-refundable once the service has been arranged or performed, subject to applicable law.
- If delivery fails due to incorrect details or recipient unavailability, refunds or reshipments will be assessed under the applicable policy and circumstances.
- Express Shipping is not available for COD orders.
5. Delivery Delays
Delivery timelines may be affected by weather, public holidays, regional restrictions, transport disruptions, regulatory inspections, incorrect delivery details, recipient unavailability or other circumstances beyond our reasonable control.
Yellow Jersey will make reasonable efforts to assist with delivery-related concerns, but actual delivery remains subject to courier operations and applicable law.
6. Shipment Tracking
Tracking information may be shared through the contact details provided at checkout or other available communication channels after dispatch. Updates depend on the courier's tracking system and may not appear immediately.
Contact Yellow Jersey if you require assistance with tracking or delivery.
7. Customer Responsibilities at Delivery
Customers should:
- Ensure delivery details are accurate and complete.
- Be available, or arrange for an authorised recipient, to receive the parcel.
- Inspect the outer packaging at delivery wherever reasonably possible.
- Notify Yellow Jersey promptly of visible damage, incorrect products or missing items, in accordance with the applicable return, refund and warranty policy.
If the outer packaging is visibly damaged, we recommend refusing delivery and contacting Yellow Jersey immediately. Product-related complaints will be assessed under the applicable policy and legal requirements.
8. Failed Deliveries & Returned Shipments
Deliveries may fail due to incorrect addresses, recipient unavailability, refusal of delivery, inaccessible locations or unserviceable destinations.
In such cases:
- Yellow Jersey may contact the customer to confirm details and determine the next steps.
- Reshipment is subject to serviceability and may incur additional shipping charges, communicated in advance.
- Refunds and shipping charges will be handled under the applicable refund policy and law.
9. Contact Yellow Jersey
Yellow Jersey, Hyderabad
- Phone / WhatsApp: +91 80083 47780
- Email: info@yellowjersey.co.in
- Website: www.yellowjersey.co.in
Thank you for choosing Yellow Jersey. We strive to provide a dependable and transparent delivery experience.
Ride safe, ride happy!